Shipping Policy
Last updated: March 2026
At Hawthorne & Vale, we aim to deliver every order with efficiency and reliability. Below you’ll find details on how our shipping process works.
Order Processing
All orders are prepared within 1–3 business days, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Estimated Delivery Times
- Domestic shipping: typically arrives within 5–10 business days
- International shipping: estimated between 10–20 business days
Delivery times may vary depending on destination and customs procedures.
Shipping fees are calculated at checkout, and promotional free shipping may be available.
Tracking Information
After shipment, a tracking link will be sent to your email.
Please allow up to 48 hours for tracking updates to become active in the system.
Lost or Missing Packages
Once a package is marked as “Delivered” by the carrier, responsibility is transferred to the recipient.
If you experience any issues, contact our support team. We will assist you in opening a claim with the shipping provider when necessary.
Contact
For shipping-related inquiries:
support@hawthornevale.com